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Program Personalization |
Now that you have installed the Tow Dawg
software, it is time to make this program your own.
Employee Information:
From the Main Menu select Employees. This is
the area where you will add all of your employees. You will
not be able to enter a call unless all of your employees are
set-up in this area. To add employees go to New.
Information to be added is as follows:
- Alias - Employees
initials, first name, or a number.
- Employee Type -
Dispatcher, Driver, Office
- Employee Personal Information
- Name, address, phone numbers, birth date, Driver
License Number, date of hire, etc. There is also a Notes
tab where you can add any additional information.
This information is optional. Make sure you have it
secured if you’re going to enter it.
- After you have added all
employees you can make changes as necessary with the
Edit option.
You can now return to Main Menu.
Company Information:
Open the program from the Tow Dawg icon on your desktop.
From the Main Menu select Company Information.
Then select Company Info. The following secondary tabs can
be edited with information specific to your business:
- Company - Click the edit
button and replace the sample information with your
company’s information.
Company Name
Address
Phone/Fax
- To enter your changes hit
close button.
Program
Constants:
This tab was created to automatically link you to your lien
company. Skip this tab until you get confirmation that your
lien company has the capability to accept your information
electronically. Lien Defaults -
The information you enter here will be dictated by the state
you are in
- Short Lien Start/Finish
- Long Lien Start/Finish
- Boat Lien Start/Finish
- If your lien or
administrative fee is not split between start & finish,
put the fee on the start and zero on the finish.
- 10652 Notice Rate (California
only)
- Lien Sale Day/Hour
Security:
This area determines the level of access that each
individual user will have. You will click security
privileges setup. The system is set up with seven levels of
access. You can check each item you wish a specific user to
have access to.
You can now close Company Information and return to
the Main Menu.
Main Menu - Lists:
- Agencies - You can add
all agencies that you are contracted with. You will not
be able to enter a call unless your agencies are set up.
Select the New key and you will be prompted to make the
choice to model an agency after one in the database or
to choose a blank template. Add all agency information
in this area. Check the "use all 5 times" box if you do
not want the call to be closed out without all the times
recorded (if you are going to be entering vehicles
already in your inventory, you should check this box
after current inventory is added). Next enter the method
for calculating. This determines how the tow charges are
calculated. Actual is by the minute with a one-hour
minimum and is determined by the call-completed time,
less the call-dispatched time. Flat is used if it is
always the same rate regardless of time. Next select the
invoice template to be used for each agency (view the
possibilities from the pull-down menu). You can view all
report possibilities on the tool bar - Reports—Report
Maintenance. Edit the report memos to your liking.
You can now enter Agency Default rates on the secondary
tabs for storage, towing, liens, mileage/road service,
misc. charges, and notes. The lien tab determines when a
vehicle will appear on the start lien screen. Close
the Agencies menu.
- Trucks - Add all trucks
used by your Company. Select the New tab and enter an
alias, make, year, and description for each truck. You
will not be able to enter a call unless your trucks are
set up. Close the truck menu.
- Makes/Models - All
vehicle makes and models used by Tow Dawg are listed on
this form. Clicking New or Edit will open
the New/Edit Vehicle Makes form. You can add new
makes and models as necessary. Currently there are no
report options for this menu so nothing will happen if
you click the Report button.
- Impound Reasons - select
Impound Reasons and add all relevant impound reasons
needed for your clients. The number of impound reasons
is unlimited. Make sure that you have one for owner’s
request.
- Payment Methods - select
Payment Methods and edit to your liking. The
pull-down menu lists some options that you can add to.
To add to the list select New and add payment
name and select payment method from pull-down menu. You
can add a description if you like.
- Call Reasons - select
Call Reasons and edit to your liking.
- Tow To Locations - select
Tow To Locations and edit to meet your needs.
Make sure all impound locations are marked as such;
otherwise storage fees will not accrue.
- Charges - select Misc.
Charges and edit to meet your needs.
- Release Authority -
select Release Authority and edit to meet your
needs. This is to record what documentation was given to
you, prompting you to release the vehicle to the
individual.
- Truck Maintenance Items -
select Truck Maintenance Items and edit to meet
your needs.
CONGRATULATIONS! Your set-up is complete. We suggest
that you start utilizing the system by inputting the
vehicles that are currently in your inventory. |
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